servers Archives - Brand Points Plus Canada

Tag: servers

The “non-uniform” uniform is changing the restaurant dress code

Consistency in the guest experience is a winning factor for successful restaurant brands. From menu execution, service levels, to ways the staff are presented, guests return to restaurants where their experience consistently meets their expectations.  Traditionally, restaurants enforced staff uniforms such as matching pants, shirts and branded aprons, as a way to provide consistency in...

Consistency in the guest experience is a winning factor for successful restaurant brands. From menu execution, service levels, to ways…

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LOYALTY HAS ITS REWARDS
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We have definitely reached the tipping point

Bruce McAdams is the Associate Professor, School of Hospitality, Food, and Tourism Management, Gordon S. Lang School of Business and…

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Have restaurants reached the tipping point?

Tipping has rattled restaurateurs for years, as they struggle with the merits of tipping and tipping policy. Are tips shared?…

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The eyes have it – how do servers communicate behind the mask?

How are servers — and other restaurant staff — connecting with guests now that they have to wear face masks…

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