Operations Archives - Page 9 of 12 - Brand Points Plus Canada

Category: Operations

The eyes have it – how do servers communicate behind the mask?

How are servers — and other restaurant staff — connecting with guests now that they have to wear face masks and avoid contact? And how do guests know when servers are smiling? The personal touch is a key part of the restaurant experience, but new safety protocols have upended that experience. Servers need to work...

How are servers — and other restaurant staff — connecting with guests now that they have to wear face masks…

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Tips to increase your business – think like a grocerant

Since the mid-teens, traditional grocery stores in Canada have been blurring the lines between grocery and restaurant foodservice with so-called…

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Restaurant waste: 10 great ideas to win the war on plastics

Plastics have come under heavy fire, and heavy scrutiny, recently for the congestion and contamination they inflict on our landfills,…

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Loyalty programs – Building guest retention one incentive at a time

Loyal guests are repeat guests, so incentivizing them with valuable offerings that reward their commitment to your brand is definitely…

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R-E-S-P-E-C-T Creating a fair kitchen — and a thriving restaurant

It’s a familiar scene in Hollywood movies, top-rated reality shows, and bestselling murder mysteries: Volatile, demanding, unreasonable chefs who make…

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